Catering FAQ

Why Choose Hilldale?

At Hilldale, we don’t just cater events – we create unforgettable experiences. Every event is uniquely tailored to your vision, ensuring it reflects your style and preferences. From customized menus to show-stopping presentation and staging, we go above and beyond to make your gathering truly exceptional.

Unlike cookie-cutter caterers, we don’t have a one-size-fits-all price list. Why? Because every event is different, and so are our solutions. When we secure cost savings from our suppliers, we pass those savings directly to you. With Hilldale, you’re guaranteed outstanding food, flawless service, and a personalized touch from start to finish.

Let us help you host an event that’s as unique as you are – one that will leave your guests talking long after the last bite!

What Should You Do First?
Your journey with Hilldale begins by reaching out to Sarah at (815-238-5854 or customerservice@hilldaledeli.com. Dates fill up quickly, often years in advance, so don’t wait to secure your special day on our calendar!

Now What?
Once your date is confirmed, schedule a personalized consultation to start planning your perfect event. Can’t meet in person? No problem! Set up a convenient after-hours conference call to discuss your menu and vision in detail. Sarah’s passion for crafting unforgettable events means her schedule is packed, but she’ll work with you to make your planning process seamless and stress-free.

What Are Your Menu Options?
At Hilldale, the possibilities are endless. Whether you’re envisioning a casual spread or a formal sit-down dinner, we design every menu to match your unique needs and preferences. Unlike others, we steer clear of cookie-cutter options, offering a fully customized approach to your event. Due to the personalized nature of our service, we don’t provide generalized pricing – instead, we tailor every detail to create an experience that’s truly one-of-a-kind.

How Long Do I Have to Decide?
After receiving your custom quote, you’ll have five business days to accept it. For events requiring a deposit, a non-refundable deposit must be submitted within that time to secure your date. If the deposit is not received, your date may be released, and availability cannot be guaranteed. Don’t miss out – act quickly to make your dream event a reality!

What Payment Types Do You Accept?
We offer flexible payment options for your convenience. Cash, money orders, and cashier’s checks are accepted without any additional fees. If you prefer to use a credit card, a 5% processing fee will apply to your total. Please note, personal checks are not accepted within 30 days of your event.

Do You Include Staffing?
Yes! Staffing needs are tailored to your specific event. During our consultation, we’ll determine the number of staff required and provide a quote. Staffing costs are $50 per hour, per person (Monday-Saturday), $75 per hour, per person on Sundays, and $100 per hour, per person for holidays (day before, day of, and day after).

Do You Include Set-Up, Tear-Down, or Delivery?
We make it easy by handling set-up, tear-down, and delivery for a seamless event experience. For in-town events, an 18% service fee will be added to your total bill. For events outside Freeport city limits, an additional $0.65 per mile (round trip) applies, on top of the 18% service fee.

What Happens If I Want to Book You, But Don’t Know What We Want to Eat?
No worries! You can secure your date with a deposit even if your menu isn’t finalized. Our calendar fills up quickly, and dates are in high demand. Lock in your date early to ensure availability, and we’ll work on the details later. However, if the deposit isn’t received, your date may be released. Please note, if you change your menu size after booking, cancellation fees outlined in your contract will apply.

What If My Event Is a Year Away?
A year may feel far away, but popular dates fill up fast! Secure your spot early and give yourself the peace of mind knowing Hilldale will create an unforgettable experience. We’re exceptional at what we do, and our calendar reflects it!

Need some additional help? Check  out our videos on TikTok! There are tons of helpful tips and tricks to help you plan your event! https://www.tiktok.com/hilldalerockscatering