Catering FAQ

What To Expect

What should we do first?

The first step is the contact Sarah  (815-238-5854 or customerservice@hilldaledeli.com ) regarding your date and event.  We book quickly and have dates booked well into the next few years.


Now What?

Once you contact Sarah and check your date, set up an appointment to sit down and discuss your options.  Can't make it in person, set up a conference call to line up your menu.


How long do I have to make up my mind once the options are discussed?

Once the quote is sent to you, you have 5 business days to accept or reject the quote.  If your catering requires a deposit, the non-refundable deposit is due to hold your date.  If the deposit is not made within the timeline, the date will be opened up to others and your date of choice may not be available if you decide outside the timeline listed above.  


What payment types do you accept?

We accept cash, money order, cashiers check for no additional fees.  If you are using a credit card, 5% of total will be added for this convenience. No checks will be accepted 30 days prior to the event.


Do you include staffing?

When we sit down and determine your staffing needs, we will determine the amount of staff needed for your event type and cost of staffing is $25 per hour, per person.  4 staff required = $100 per hour.  


Do you include set-up, Tear down, or delivery?

18% charge of total bill is added for in town events for set-up, tear down, and delivery.  If your event is out of Freeport City Limits, $.50 per mile will be added (round trip) over and above the 18% fee.


What happens if I want to book you, but I have no idea what we want to eat?

Even if you don't have your menu locked down, you need to put a deposit down to hold your date. Events are booked quickly and dates are a hot commodity.  Details can always be finalized later, but your date will be opened up to the public if the deposit is not made to lock it in. If you book for a dinner and decide to change to a smaller menu, there are cancellation fees outlined in the contract.


What if my date is a year away?

Your date, and many others, is a year away.  Book early and lock it in.  We are amazing at what we do and it shows!





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Welcome

There's much to see here. So, take your time, look around, and learn all there is to know about us. We hope you enjoy our site and take a moment to drop us a line. Feel free to contact Sarah at 815-238-5854 to discuss your catering needs.